Archive for the ‘Tech’ Category

twitter and maintenance

Wednesday, July 2nd, 2008

I go on twitter maybe once every 3 weeks. I hardly ever update it, rather I just like to see random tweets from different people. Every time I try to use twitter it is down and I am presented with a giant whale being carried by pigeons saying “We’ll be back soon!”. Twitter and maintenance go hand in hand.

[ratings]

The importance of support queue upkeep

Wednesday, April 16th, 2008

In an age of SPAM and mass advertisements, it is critical to keep an eye on the support system at all times.  With b5media, I try to check in with the support queue 4 or 5 times a day to clear out unwanted SPAM from the inbox.  This allows me to better fill my working hours resolving issues for bloggers and employees of the company.  If you allow (more…)

Response time critical in support-related roles

Sunday, April 6th, 2008

I work for b5media providing support to a network of 330+ blogs.  As the main line of support, it is critical that I keep a close eye on the support queue at all times.  One of the things I have noticed with my job is how critical response time is.  Whenever a ticket comes (more…)

WordPress 2.5 user experience review: Admin welcome screen

Monday, March 31st, 2008

With the release of WordPress 2.5 and the heavy duty modifications made to the admin section, I wanted to write a few pieces about the nature of the user experience after the changes. This being my first entry, I am going to talk a bit about the new welcome screen of the admin section. An initial glance shows a complete overhaul of the UI, which might scare some WP veterans, but to new folks would appear very stylish and “web 2.0″. I am a big fan of the (more…)

Theme Portfolio: The Porsche Pit

Sunday, March 30th, 2008

Over the past two weeks, I developed a custom theme for a new Porsche site authored by Ryan Yokome. Ryan was a great client who knew exactly what he wanted and provided me with the images he wanted built into his template. You can check the final product out at his site The Porsche Pit. We are both really happy with the theme and hope to get the chance to work together again in the future. In the mean time, if anyone is looking for a new coat of paint for their website, check out my services page!

[ratings]